• We will gladly accept the return of any unused item within 30-days of delivery and issue a full refund minus the cost of the initial shipment. You will also be responsible for any return shipping costs. You can expect your money back within 4 weeks of leaving your item with the return shipper,..
• We do everything we can to ensure accurate shipments of reliable products. In the rare case that you receive an incorrect or defective item, we will issue a full refund and cover all original and return shipping costs.
• We only accept returns of unused items. If we receive a return, and upon inspecting the item for damage, misuse, or signs of operation, find the item to be non-salable as a new item, you will be notified and presented with two options:
1. You may receive store credit in the amount of the original order, minus the cost of the initial shipment, as well as a 5-10% restocking fee, and a usage fee to be determined in our sole discretion.; or
2. You may opt to have the damaged item returned to you. You will be responsible for all shipping costs, including the initial shipping cost, the return shipping cost to Excavators Direct, and the additional return shipping cost to get the damaged item back to you.